Privacy Policy

Effective date: March 24, 2020

At Cat Person Inc. (“Cat Person,” “we” and “us”), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal information. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the ways described in this Privacy Policy.

Remember that your use of Cat Person's Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

You may print a copy of this Privacy Policy by using the print feature in your internet browser. If you have a disability that prevents you from accessing this Privacy Policy via our website, please contact hello@catperson.com to access this Privacy Policy in an alternative format.

The Services are hosted and operated in the United States through Cat Person and its service providers. By using the Services, you acknowledge that any Personal Data about you, regardless of whether it is provided by you or obtained from a third party, is being provided to Cat Person in the United States and will be hosted on United States servers, and you authorize Cat Person to transfer, store and process your information to and in the United States, and possibly other countries.

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.

Categories of Personal Data We Collect

The following list details the categories of Personal Data that we collect and have collected over the past twelve (12) months. In this Privacy Policy, we will refer back to the categories of Personal Data listed below (for example, “Category A. Personal Identifiers”).

Category A. Personal Identifiers

  • Personal Data Collected:
    • Name
    • Internet Protocol (“IP”) address
    • Email address
    • Postal address
  • Source of this Personal Data:
    • You
  • Categories of Third Parties with Whom We Share this Personal Data:
    • Service Providers
    • Acquirors
    • Data Cooperatives
    • Selected Recipients

Category B. Customer records identified by state law

  • Personal Data Collected:
    • Name
    • Shipping address
    • Billing address
    • Telephone number
    • Credit card number
  • Source of this Personal Data:
    • You
  • Categories of Third Parties with Whom We Share this Personal Data:
    • Service Providers
    • Acquirors
    • Data Cooperatives
    • Selected Recipients

C. Commercial information

  • Personal Data Collected:
    • Order history
    • For subscription customers only:
      • Name, age, date of birth, data of adoption, of cat(s)
      • Food flavor preferences of cat(s)
      • Amount of food consumed by cat(s)
      • Types of food consumed by cat(s) (e.g., wet, dry)
  • Source of this Personal Data:
    • You
  • Categories of Third Parties with Whom We Share this Personal Data:
    • Service Providers
    • Acquirors
    • Data Cooperatives
    • Selected Recipients

D. Internet or other similar network activity information

  • Personal Data Collected:
    • Browser type, configuration, plug-ins, and performance
    • Device screen size
    • Pages viewed on catperson.com
    • Heatmap data (tracks where you are scrolling and clicking on catperson.com)
  • Source of this Personal Data:
    • You
    • Third Parties
  • Categories of Third Parties with Whom We Share this Personal Data:
    • Service Providers
    • Acquirors
    • Selected Recipients

E. Geolocation data

  • Personal Data Collected:
    • Location – this is derived from your IP address
  • Source of this Personal Data:
    • You
    • Third Parties
  • Categories of Third Parties with Whom We Share this Personal Data:
    • Service Providers
    • Acquirors
    • Selected Recipients

Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

  • You
    • When you provide such information directly to us
    • When Personal Data about you is automatically collected in connection with your use of our Services (see the subsection titled “Information Collected Automatically” below).
  • Affiliates
    • Our subsidiaries and affiliates when they provide us with Personal Data about you
  • Public Records
    • From the government or other sources
  • Third Parties
    • Third parties that provide us with Personal Data about you. Third Parties that share your Personal Data with us include:
      • Service providers. For example, we may use analytics service providers to analyze how you interact and engage with the Services, or third parties may help us provide you with customer support
      • Data Cooperatives (as further described below)
      • Advertising partners. We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications

Information Collected Automatically

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs, and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone, or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
  • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google, Inc. (“Google”) uses Cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt-out of Google’s use of Cookies by visiting the Google advertising opt-out page at www.google.com/privacy_ads.html or the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/. Another example is LogRocket, Inc. (“LogRocket”), which collects information that enables us to diagnose and resolve bugs or user issues with the Service.For more information, please see LogRocket’s Privacy Policy at https://logrocket.com/privacy/.
  • Retargeting/Advertising Cookies. Retargeting/Advertising Cookies collect data about your online activity and identify your interests so that we can provide advertising that we believe is relevant to you. For more information about this, please see the section below titled “Information about Interest-Based Advertisements.”

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

Information about Interest-Based Advertisements:

We may serve advertisements, and also allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.

We comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, ads that are customized based on a consumer’s online behavior across different websites and properties. To make choices about Interest-Based Ads from participating third parties, including to opt out of receiving behaviorally targeted advertisements from participating organizations, please visit the DAA’s or NAI’s consumer opt-out pages, which are located at http://www.networkadvertising.org/choices/ or www.aboutads.info/choices.

How We Use Your Personal Data

We process Personal Data to operate, improve, understand and personalize our Services. We use Personal Data for the following purposes:

  • To meet or fulfill the reason you provided the information to us
  • To communicate with you about the Services, including Service announcements, updates or offers
  • To provide support and assistance for the Services
  • To create and manage your Account or other user profiles
  • To personalize website content, product recommendations, and communications based on your preferences, including targeted offers and ads served through the Services
  • To process orders or other transactions
  • To respond to user inquiries and fulfill user requests
  • To improve and develop the Services, including testing, research, analysis and product development
  • To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Services
  • To comply with our legal or contractual obligations, resolve disputes, and enforce our Terms of Use
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations
  • For any other business purpose stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”)

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated, or incompatible purposes without providing you notice.

As noted in the list above, we may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may send you promotional email offers or email you about your use of the Services. Also, we may receive a confirmation when you open an email from us, which helps us improve our Services. If you do not want to receive communications from us, please indicate your preference by emailing us at hello@catperson.com.

How We Share Your Personal Data

Disclosures of Personal Data for a Business Purpose

We disclose your Personal Data to service providers and other parties for the following business purposes:

  • Auditing related to a current interaction and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  • Debugging to identify and repair errors that impair existing intended functionality
  • Short-term, transient use of Personal Data that is not used by another party to build a consumer profile or otherwise alter your consumer experience outside the current interaction
  • Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider
  • Undertaking internal research for technological development and demonstration
  • Undertaking activities to verify or maintain the quality or safety of a service or device that we own, manufacture (or that was manufactured for us), or control.
  • Undertaking customer research and segmentation studies

Please note that information submitted by users will be transmitted to and shared with third parties that may be located in other countries, in order to provide services to such users, including, but not limited to, transaction processing and fraud prevention.

Categories of Third Parties with Whom We Share Personal Data

We disclose your Personal Data to the following categories of service providers and other parties:

  • “Service Providers”, including:
    • Payment processors
      • Currently, we use Braintree (offered by PayPal, Inc.) as our Payment Processor for subscription orders and mixed basket orders (orders that include both subscription and one-time products) and Shopify, Inc. as our Payment Processor for manual (i.e., non-subscription) orders. You can access Braintree’s Services Agreement and Privacy Policy at https://www.braintreepayments.com/legal. You can access Shopify’s Terms of Service at https://www.shopify.com/legal/terms and their Privacy Policy at https://www.shopify.com/legal/privacy.
    • Ad networks
    • Security and fraud prevention consultants
    • Hosting and other technology and communications providers
    • Analytics providers
    • Staff augmentation and contract personnel
    • Third-party logistics providers
  • “Acquirors”
    • These are parties who acquire your Personal Data through an acquisition or other change of control of Cat Person. Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part).
  • Data Cooperatives (as defined below)
  • “Selected Recipients”
    • These are third parties that we share your Personal Data with at your direction, Including:
      • Other users (where you post information publicly or as otherwise necessary to effect a transaction initiated or authorized by you through the Services)
      • Third-party business partners who you access through the Services
      • Other parties authorized by you
  • Our affiliates

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. For example, the Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Data you provide to us. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism, limiting access to your computer or device and browser, and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data from children under the age of 13; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under the age of 13, we will delete that information as quickly as possible. If you believe that a child under the age of 13 may have provided us with Personal Data, please contact us at hello@catperson.com.

California Resident Rights Under the CCPA

If you are a California resident, you have the rights set forth in this section under the CCPA. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. If there are any conflicts between this section and any other provision of this Privacy Policy and you are a California resident, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at hello@catperson.com.

Access

You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. Upon any such request, we will provide you with the following information:

  • The categories of Personal Data that we have collected about you
  • The categories of sources from which that Personal Data was collected
  • The business or commercial purpose for collecting or selling your Personal Data
  • The categories of third parties with whom we have shared your Personal Data
  • The specific pieces of Personal Data that we have collected about you

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third party recipient. If we have sold your Personal Data over the past 12 months, we will identify the categories of Personal Data sold to each category of third party recipient.

Deletion

You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.

Exercising Your Rights

To exercise the rights described above, you must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We may not respond to requests that do not meet these criteria. We will only use Personal Data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will not charge you a fee for making a Valid Request unless your Valid Request is excessive, repetitive, or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request.

You may submit a Valid Request using the following methods:

  • Emailing us at: hello@catperson.com
  • Submitting a form at this address: https://forms.gle/ndSqqv7nh3WLDW3u7

You may also authorize an agent (an “Authorized Agent”) to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.

Personal Data Sales Opt-Out

In this section, we use the term “sell” as it is defined in the CCPA. We may sell your Personal Data, subject to your right to opt out of these sales.

We may sell your Personal Data to the following categories of third parties:

  • Data Cooperatives
    • We may share your name and shipping address, along with certain information regarding your transactions with us (including transaction date, value, amount, type and order ID) with providers of data cooperative and marketing services that serve members-only groups of retailers (such services, “Data Cooperatives”, and such members, the “Data Cooperative Members”). Through the Data Cooperatives, lists of prospective customers are shared with their respective Data Cooperative Members. No individual transactional information is shared with Data Cooperative Members. We engage Data Cooperatives for the commercial purpose of better marketing to existing and prospective customers. More specifically, we share this information with Data Cooperatives so that they can analyze your buying patterns and determine what sort of products are likely to appeal to you, and Data Cooperatives share your name and shipping address with Data Cooperative Members who may offer such products.
    • You may receive information and materials regarding products offered by Data Cooperative Members. The list of retailers in such Data Cooperatives changes frequently, but includes retailers in the clothing, collectables, food and wine, gardening, gadgets and entertainment, health and beauty, household goods and/or home interiors categories. You agree to the sharing of the above-described information with Data Cooperatives and Data Cooperative Members and to be eligible to receive such materials when you register an account with us.
  • Analytics Services
    • As described in the “Cookies and Other Tracking Technologies” section in this Privacy Policy, we have incorporated Cookies from certain Third Parties into our platform. These Cookies allow those Third Parties to receive information about your activity on our platform that is associated with your browser or device. Those Third Parties may use that data to serve you relevant ads on our platform or on other websites you visit. Under some state laws, sharing your data through Third Party Cookies for online advertising may be considered a “sale” of information.

If you decide you would like to stop sharing this information and receiving materials, you can email us at hello@catperson.com.

Over the past twelve months, we have sold the following categories of your Personal Data to third parties:

  • Category A. Personal identifiers
  • Category B. Customer records identified by state law
  • Category C. Commercial information

You have the right to opt out of the sale of your Personal Data. You can opt out using the following methods:

Once you have submitted an opt-out request, we will not ask you to reauthorize the sale of your Personal Data for at least 12 months.

We do not knowingly sell the Personal Data of minors under 16 years of age. If you believe that a child under 16 years of age may have provided us with Personal Data to sell, please contact us at hello@catperson.com

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA.

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at hello@catperson.com.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites.Our Services do not support Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at hello@catperson.com with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

Changes to this Privacy Policy

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on catperson.com, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services. If you use the Services after any changes to the Privacy Policy have gone into effect, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information:

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

  • hello@catperson.com
  • 75 Varick Street, Floor 9, New York, NY 10013
  • the chat and texting services available at catperson.com